DYMEC RETURN POLICY
Exchange/ refund conditions:
- Manufacturing fault, expired, incorrect order, or damaged upon delivery.
- Exchange/ refund item must remain unused with original packaging together with the invoice to process.
- Exchange/ refund must be requested within 7 days from the date of delivery only.
- After the 7-day period, if you find that there is a problem with your purchase. Please contact DYMEC at: Sales@DYMEC.com
Credit for returns is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take up to 30 days to process your credit and have it reflected in your account.
- Tax (if applicable) is refunded with returns.
- Original shipping and handling charges aren’t refunded.
- When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity).
- If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.
Before you return your DYMEC product
DYMEC Customer Care provides easy access to expert advice on all your DYMEC products. We offer extensive service and support.
- Contact us at: 1-(816) 988-7861 or via Email: Sales@DYMEC.com
To process a return
- We only accept returns for orders placed with the DYMEC Online Store by phone or online. We cannot accept returns for other stores or any other online store or retail outlet.
- Returns requests can be initiated by phone at 1-(816)-988-7861
- Please be prepared with the following information ;
1. Contact details
- Caller details(name, phone number, address)
- Who to contact when need further clarification?
2. Product details
- Product model
- Serial number
- Product number
3. Problem details
- Problem description & symptoms
- Error code or message (if applicable)
- Steps taken to isolate the problem (e.g. Swapping of part to confirm the fault, Hard disk test result, Memory test result etc.)
- Faulty part information if available (e.g. part description, memory size, DYMEC number)
- Do not refuse delivery or return product without contacting us first.
- If you do not follow this process your credit will be delayed and you assume risk of loss and payment of return shipping charges.
- Please contact us if you need to check the status of your return. (Sales@DYMEC.com)
Thank you for shopping with DYMEC.